Terms and Conditions

1. Introduction

These Terms and Conditions set out the rules for using Crazy Tower, an online casino and sportsbook operated through crazytowerr.nz ("Crazy Tower", "we", "us", "our"). By opening an account, placing bets, claiming bonuses or using any service on our site, you agree to be bound by these Terms and Conditions, our Privacy Policy, Bonus Rules and any other rules published on the website.

If you do not agree with any part of these Terms and Conditions, you must not register, deposit, bet, or continue to use Crazy Tower.

2. Contact Details

If you have any questions about these Terms and Conditions or our services, please contact us:

• Website: https://crazytowerr.nz
• Primary brand domain: https://crazytower.com
• Email support: [email protected]
• Live Chat: Available on site (24/7 support for eligible players, including VIP members)

3. Eligibility and Player Requirements

3.1 Legal age and local laws

Crazy Tower is strictly for adults. You must be at least 18 years old, or older if required by the law of your country or region, to open an account and place real money bets.

By registering an account, you confirm that:

• You are at least 18 years old, or the legal age of gambling in your location, whichever is higher
• Online gambling is legal in your country, state or territory
• You are acting on your own behalf, and not for another person
• You are not self-excluded or restricted from gambling

You are fully responsible for making sure that you comply with local laws before using Crazy Tower. We accept no responsibility if you use our services in breach of any legal restriction in your jurisdiction.

3.2 One account per person

Each person is allowed to hold only one Crazy Tower account. Creating or using multiple accounts can lead to:

• Account closure
• Cancellation of bonuses and winnings
• Confiscation of remaining funds where justified under these terms

3.3 Prohibited use

You must not:

• Register or play on behalf of another person
• Use funds from criminal or unlawful sources
• Use VPN, proxy, or other tools to hide or fake your location to bypass geographical or legal restrictions
• Use bots, scripts, software or any automated tools to play games or place bets
• Manipulate bonuses, promotions, cashback or tournaments through unfair play or abuse

4. Account Registration and Security

4.1 Registration information

To open an account at Crazy Tower, you must complete the registration form with accurate and current information, including but not limited to:

• Full name
• Date of birth
• Residential address
• Email address and mobile number (if required)
• Chosen currency (including NZD and other available options)

You confirm that all information you provide is true, correct and complete. We may close your account, cancel bets and forfeit winnings if you provide false or misleading information.

4.2 Account security

You are responsible for keeping your login details safe and secret. You must:

• Choose a strong password and keep it confidential
• Not share your account with any other person
• Not allow any third party to place bets or handle payments on your behalf
• Contact us at once if you suspect that your account has been accessed without your permission

We are not responsible for losses caused by misuse of your login details, unless we have failed to keep your data safe under our legal obligations.

4.3 Account verification (KYC)

Crazy Tower follows standard Anti‑Money Laundering (AML) and Customer Due Diligence (CDD) requirements. We may, at any time, ask you to verify your identity and other information, especially before processing withdrawals or refunds. This KYC process can include, but is not limited to, documents such as:

• Proof of identity (passport, national ID card, driving licence)
• Proof of address (utility bill, bank statement, council letter)
• Proof of payment method (card copy, e‑wallet or bank statement, crypto wallet details)
• Proof of source of funds or source of wealth where required under AML rules

If you do not provide requested documents or information, we may suspend your account, place limits on your activity, or cancel withdrawals until checks are complete.

5. Responsible Gambling

Crazy Tower supports responsible gambling. Gambling can be addictive. Play responsibly.

We offer, subject to availability in your jurisdiction, a range of tools and options to help you stay in control, such as:

• Deposit limits
• Session or loss limits where available
• Self‑exclusion or cooling‑off periods
• Account closure on request

If you feel that gambling is affecting your life in a harmful way, you should stop playing and seek help from professional support services in your area.

6. Deposits

6.1 Deposit methods and limits

Crazy Tower offers a range of payment methods, including bank cards, bank transfer and various cryptocurrencies. Available methods may change from time to time and can differ by country or currency. Typical deposit options include, but are not limited to:

• Visa and Mastercard
• Bank Transfer
• Revolut and similar services where available
• USDT (ERC20, TRC20, BEP20, Solana), BTC, BCH, ETH, LTC, TRX, USDC, BNB, DOGE, ADA and other supported coins

Minimum and maximum deposit limits are shown in the cashier section for each method. In general, the minimum deposit is around €10 (or currency equivalent), with a higher minimum for Bitcoin deposits (for example, €30 or equivalent). Limits can change, and the amounts shown in the cashier are final.

6.2 Deposit process

To place a deposit you usually need to:

1. Log in to your Crazy Tower account
2. Open the cashier or deposit page
3. Choose a payment method from the available options
4. Enter a deposit amount within allowed limits
5. Confirm the payment in the selected payment service
6. Return to the site and, if you wish to use a bonus, activate it in the “My Bonus” section before placing any bets

We do not guarantee that every deposit will be successful, as this can depend on banks, card issuers, wallets, crypto networks and other third‑party services.

6.3 Deposit funds and rollover

All deposits should be used for genuine gaming activity. Before you can withdraw, your deposited funds must usually be wagered at least 1x (one time). We may refuse or cancel withdrawals if deposits were not used for real betting or if we suspect financial abuse or money laundering.

6.4 Currency

When you open an account, you may be able to choose from several currencies, including NZD, EUR, USD and others. Your main currency cannot usually be changed later, or can only be changed subject to our approval. If any currency exchange is needed, it will follow the rate used by our payment processors or our banking partners at the time of the transaction.

7. Withdrawals

7.1 General rules

Before requesting a withdrawal, you must:

• Complete all required KYC and AML checks
• Wager all deposits at least 1x
• Meet all bonus wagering requirements, if you have any active bonuses

In line with AML rules, we may, where possible, process withdrawals through the same method used for deposit. If this is not possible, we may offer alternative withdrawal methods.

7.2 Withdrawal methods, limits and processing time

Available withdrawal options can include card payments, bank transfers, selected e‑money solutions and many major cryptocurrencies. Minimum and maximum withdrawal amounts depend on the method and your VIP level. As a general guide:

• Minimum withdrawal is often around €10 (or equivalent), with a higher minimum for Bitcoin (for example, €60 or equivalent)
• Maximum withdrawal per transaction and per day depends on your VIP level and currency

Withdrawal requests are usually processed by our financial team within up to 3 business days, provided that all checks are complete and no extra information is required. After approval, the time until you receive funds depends on the payment provider or crypto network. Bank cards and bank transfers can take longer than digital wallets or crypto.

7.3 VIP withdrawal limits (example currencies)

Withdrawals may be subject to daily and monthly limits based on your VIP status. The table below gives an example of limits for selected currencies. Equivalent limits can apply for NZD and other currencies based on current exchange rates.

The exact limits for your account and currency will be shown in the cashier or provided by our support team on request.

7.4 Pending withdrawals and checks

A limit of up to three pending withdrawals may apply at one time. We reserve the right to:

• Split a withdrawal into several payments
• Delay or hold withdrawals while we complete KYC/AML checks
• Cancel withdrawals and return funds to your balance if you fail to provide information we reasonably request

7.5 Fees

Crazy Tower aims to keep payment fees low. However, some banks, wallets or crypto networks may charge fees or use their own exchange rates. Any third‑party cost is your responsibility.

8. Bonuses, Free Spins and Promotions

8.1 General bonus rules

Certain promotions, including the Casino Welcome Package, reload bonuses, cashback and VIP rewards, are available to eligible players. Each promotion has specific terms, which you must read and accept before claiming. By activating or using any bonus, you agree to both:

• These general Terms and Conditions
• The specific rules for that bonus or campaign

8.2 Casino Welcome Package (example key terms)

The Casino Welcome Package for new customers can include a match bonus on your first deposit, free spins and a Fortune Wheel chance. In broad terms, the offer may include up to 300% up to €3,000 + 300 Free Spins + 1 Fortune Wheel, subject to change and local availability.

Important points usually include:

• Newly registered customers only
• Minimum deposit for the deposit bonus part (for example €20 or currency equivalent)
• Bonus must be activated in the “My Bonus” section before you place any bets with the qualifying deposit
• Wagering requirement for deposit + bonus (for example 35x) within a set number of days (for example 10 days)
• Free Spins winnings subject to separate wagering (for example 40x)
• Maximum bet while a bonus is active (for example €5 per spin or round, or equivalent in other currencies)
• Certain payment methods may not qualify (for example Neteller or Skrill)
• Maximum amount that can be released from bonus funds (for example 10x the original bonus amount)

Exact figures, games that count and other limits are set out in the detailed bonus description on the promotion page. In case of doubt, always follow the rules shown with the bonus itself.

8.3 Other bonuses and cashback

Crazy Tower can offer many other rewards such as weekly reloads, weekend offers, crypto bonuses, free spins, sport bonuses, daily cashback, live casino cashback, horse racing reloads, VIP Elite Society rewards, shop coins, collections, challenges and tournaments.

General rules that often apply across bonuses include:

• Bonuses cannot be used together unless clearly stated
• Bonuses can be restricted to certain games, bet types or markets
• Wagering must be completed within the time stated; unused or incomplete bonuses may expire
• We may limit maximum bet size while a bonus is active
• Some game types may contribute at a lower rate or 0% to wagering

If you request a withdrawal before meeting the wagering requirement, we may cancel the bonus and any winnings linked to it.

8.4 Bonus abuse

Bonus abuse is strictly forbidden. Examples include:

• Opening multiple accounts to claim the same offer several times
• Cooperating with other players to gain unfair advantage
• Placing minimal risk bets or using strategies that remove real risk from wagering
• Using bonuses to transfer money between payment methods

If we detect bonus abuse, we may cancel bonuses, seize associated winnings, block access to future promotions or close your account.

9. Games and Sportsbook Rules

9.1 Casino games

Crazy Tower offers a wide range of games from many providers, including slots, jackpot games, table games, live casino tables, instant games and game shows. You agree to follow the rules of each game as shown in the game help or information section.

Game outcomes are decided by certified random number generators or live game systems from our partners. Once a game round has been completed, the result is final and cannot be changed, except in clear cases of technical fault or obvious error.

9.2 Sportsbook and racing

For sports bets, horse racing and live betting, specific rules on bet types, settlement and handling of void or cancelled events apply. These rules are published in the Sportsbook section, including for:

• Pre‑match and live bets
• Handicap bets
• Outright and futures markets
• Settlement of abandoned or postponed events

If there is any conflict between these general Terms and Conditions and the detailed sports rules, the sports rules will usually apply to the settlement of bets.

9.3 Errors and void bets

In rare cases, a bet or game round may be offered, accepted or settled at odds or conditions that are clearly wrong due to error, misprint, or system fault. In such cases, we reserve the right to:

• Correct the error and re‑settle the bet using the correct odds or rules
• Void the bet and refund the stake
• Cancel game rounds affected by a technical problem and restore the original balance

10. Mobile Access and App Shortcuts

You can access Crazy Tower on most modern mobile and desktop browsers without any software download. While we may not offer a native mobile app, you can add a site shortcut to your home screen on Android or iOS using the browser menu (for example "Add to Home Screen"). Functionality through such shortcuts is the same as through the regular mobile website.

11. AML, KYC and Security Checks

Crazy Tower follows AML requirements and Customer Due Diligence procedures. You agree that we may carry out checks at any time, including after deposits and before withdrawals, to meet our legal duties and protect our players.

We may, among other steps:

• Verify your identity, address and contact details
• Confirm ownership of payment methods
• Ask for information on your source of funds where needed
• Check your data against internal or external databases for fraud prevention or self‑exclusion

If you fail these checks or refuse to cooperate, we may limit or close your account, hold or return funds where allowed by law, and report suspicious activity to relevant authorities.

12. Account Suspension, Closure and Dormancy

12.1 By Crazy Tower

We may suspend or close your account, or restrict certain features, for justified reasons, which can include:

• Suspected breach of these Terms and Conditions
• Failure to pass KYC or AML checks
• Evidence of fraud, collusion, money laundering or bonus abuse
• Requests from regulators, banks or law enforcement

If your account is closed due to breach, we may withhold funds where required or allowed by law or regulation.

12.2 By the player

You may request to close your account at any time by contacting support or using options in the account settings, if available. Before closing, we may settle any open bets and process any remaining funds in line with these rules.

12.3 Inactive and dormant accounts

If your account shows no login activity for a long period, it may be treated as inactive or dormant. Local rules may allow us to charge a small administrative fee, close the account, or transfer remaining balances to relevant authorities after attempts to contact you. Specific details depend on the governing law and our licence rules and will be published in a separate section or provided by support on request.

13. Intellectual Property

All content on Crazy Tower, including logos, brand names, graphics, texts, software and game titles, is protected by intellectual property laws. You may use the site and games for personal entertainment only. You must not copy, change, distribute or use any content for commercial purposes without our written consent or the consent of the respective rights holders.

14. Privacy and Data Protection

We handle your personal data in line with our Privacy Policy and applicable data protection laws. By using Crazy Tower, you agree to the processing of your personal data as described in that policy, including:

• Collection and storage of account and transaction information
• Use of data for account management, security, AML checks and responsible gambling
• Sharing of data with payment providers, game suppliers and regulators where needed

The Privacy Policy is available on our website and forms part of these Terms and Conditions.

15. Complaints and Disputes

15.1 Internal complaint process

If you are unhappy with any part of our service, please contact our support team via Live Chat or email at [email protected]. Include your name, account email, detailed description of the issue, and any relevant screenshots or reference numbers.

We aim to review and respond to complaints within a reasonable period. More complex cases may take longer while we gather information from game providers, payment services or other partners.

15.2 Dispute handling

If you are not satisfied with our final response, further dispute options may be available depending on the law of your country and the licensing framework under which the service is provided. Details on any external dispute body or regulator, where applicable, can be provided by our support team.

16. Limitation of Liability

You use Crazy Tower at your own risk. We provide our services "as is" and do not guarantee that the site, games or payment services will always be available without interruption, delay or fault. To the fullest extent allowed by law:

• We are not responsible for losses caused by hardware failure, internet connection problems, device issues or third‑party service errors
• We are not liable for any loss of winnings if a game or bet is interrupted due to technical issues, other than returning your stake or balance where appropriate
• Our total liability to you is limited to the amount of your deposits which are still on your account and to any clearly unsettled or mis‑settled bets that we need to correct

Nothing in these Terms and Conditions shall exclude or limit any legal rights you may have or our liability for fraud, death or personal injury caused by our negligence, or other matters that cannot be limited under applicable law.

17. Changes to Terms and Conditions

Crazy Tower may update these Terms and Conditions from time to time, for example to reflect changes in law, regulatory guidance, technical updates or our business policies. The updated version will be published on the website with the new date.

Where changes are material and affect your rights in a clear way, we will try to notify you by email, site message or when you next log in. Continued use of the website after changes take effect means you accept the updated Terms and Conditions.

18. Governing Law

The interpretation and enforcement of these Terms and Conditions are subject to the governing law and licensing rules of the jurisdiction under which Crazy Tower operates. Any legal dispute shall be brought before the competent courts of that jurisdiction, unless mandatory laws in your country grant you the right to bring the dispute before other courts.

19. Final Provisions

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining sections will stay in force. Our decision not to enforce a particular rule at a certain time does not mean that we waive that rule in future.

These Terms and Conditions, along with the Privacy Policy, bonus terms and all game or sport‑specific rules, form the full agreement between you and Crazy Tower.

20. Contacts and Support

For any questions, support requests, complaints or responsible gambling queries, you can reach us through:

• Website: https://crazytowerr.nz
• Primary brand site: https://crazytower.com
• Email: [email protected]
• Live Chat: 24/7 on‑site Live Chat support (subject to availability for your region and account status)

If you are in New Zealand and believe that gambling has become a problem for you or someone close to you, please seek help from professional services in your area and consider using our self‑exclusion tools.