Privacy Policy

Last updated: 26 June 2026

This Privacy Policy explains how Crazy Tower (referred to as “CrazyTower”, “we”, “our”, or “us”) collects, uses, stores, shares and protects your personal information when you visit our website, create an account, play casino or sportsbook games, or contact our support team.

By using our services, you agree to this Privacy Policy and to the processing of your personal data as described here. If you do not agree, please do not register, deposit, or use our products.

Contact Details

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: [email protected]

We aim to answer privacy-related emails within a reasonable time frame, subject to the volume and complexity of the request.

Who We Are

CrazyTower is an online casino and sportsbook brand offering casino games, live casino, jackpots, and sports betting to players aged 18+ from approved countries, including New Zealand. Our platform includes real-money gaming, bonus offers, loyalty rewards, tournaments and VIP services.

We take data protection, fair play, and responsible gambling seriously. We also follow anti-money laundering (AML) and know-your-customer (KYC) rules that apply to our activity.

Scope of This Policy

This Privacy Policy applies to:

All pages and features on crazytowerr.nz
Registration, login and use of your player account
Casino, live casino, jackpot and sportsbook activity
Payment operations for deposits and withdrawals
Marketing communication, promotions and loyalty programmes
Customer support and complaints handling

This Policy does not apply to third-party websites, payment providers, game studios, or other services that may be linked from our site. Those parties have their own privacy policies and you should review them separately.

Legal Basis for Processing

We process your personal data under the following legal grounds:

Contract: To create and manage your account, process deposits and withdrawals, settle bets, pay winnings, and provide our gaming services.
Legal obligations: To meet AML, KYC, responsible gambling, taxation, accounting, and other laws and regulations.
Legitimate interests: To secure our systems, prevent fraud and abuse, run internal reporting, improve our services and handle disputes.
Consent: For specific activities such as certain marketing communications, use of optional cookies, or where local law requires your clear agreement.

Information We Collect

1. Account and Identity Information

When you register and use CrazyTower, we may collect and process:

Full name
Date of birth and confirmation that you are 18+
Residential address and country
Email address and phone number (where provided)
Username and password
Account language and currency (for example NZD, EUR, USD)
Information submitted during support chats and emails

2. KYC and AML Information

To meet AML and KYC requirements, and before processing some withdrawals or refunds, we may ask you to provide:

Copy of passport, national ID card or driving licence
Proof of address, such as a utility bill or bank statement
Proof of payment method ownership (for example, screenshot of e-wallet, bank statement, or card copy with masked digits)
Source-of-funds or source-of-wealth information where required by law

This information is used to confirm your identity, protect your account, and support our AML and responsible gambling duties.

3. Gaming and Transaction Data

We keep a record of your activity on CrazyTower, including:

Login dates, times and IP addresses
Device data, browser type, operating system and language settings
Visited pages, clicks and navigation on our site
Deposits, withdrawals, payment methods and amounts
Accepted and declined transactions and chargebacks
Placed bets, stakes, wins, losses and bonuses used
Bonus activation, wagering progress and expiry
Participation in loyalty schemes, challenges, collections, tournaments, cashback and VIP programmes

4. Communication Data

When you contact us or interact with our services, we may collect:

Emails and attachments sent to our support team
Live chat transcripts
Marketing preferences and subscription history
Complaints, feedback and claims made by you or about you

5. Cookies and Tracking Technologies

We use cookies and similar tools to support your experience, for example to:

Keep you logged in during your session
Remember your language, currency and site preferences
Analyse site performance and usage
Detect mistakes, failures and suspicious activity
Support marketing campaigns and measure their results

Some cookies are essential for the website to work. Other cookies, such as analytics or marketing cookies, may be optional in some regions and subject to your consent. You can change your browser settings to block or delete cookies, but this may affect site performance or limit some features.

How We Use Your Information

We process your personal data for the following purposes:

Creating, verifying and managing your player account
Confirming that you are old enough to use our services (18+)
Processing deposits and withdrawals using your chosen payment methods
Paying winnings and handling refunds where applicable
Running casino, live casino, jackpots and sportsbook activity
Applying bonuses, cashback, reload offers, shop rewards and VIP perks
Recording wagering, bonus usage and game history for fairness and reporting
Meeting AML, KYC, responsible gambling and other legal obligations
Detecting fraud, abuse, chargebacks, suspicious betting and security incidents
Improving our website, products and customer support
Responding to your questions, complaints and feedback
Sending service messages, such as account notices, bonus updates and policy changes
Sending marketing communication where the law allows and you have not opted out

Marketing Communication

We may use your email address, phone number or on-site notifications to share:

Welcome offers and promotions
Casino and sports bonuses, reloads and free spins or free bets
Loyalty campaigns, tournaments and special events
Important updates to our services

You can manage your marketing preferences at any time by:

Using unsubscribe links in emails, where present
Adjusting communication settings in your account (if available)
Contacting us at [email protected] with your request

Even if you opt out of marketing, we may still send service messages, such as account alerts, KYC requests, important legal updates and information about your deposits or withdrawals.

Cookies and Analytics

We use first-party and third-party cookies, as well as analytics tools, to better understand how our services are used and to keep the platform stable and secure.

Through analytics we may collect:

Device type and browser information
Site pages visited and time spent on each page
Referral sources (for example, which site or campaign led you to us)
Interaction with promotions, banners and game categories

Where required by law, some cookies or analytics tools are activated only after your consent through a cookie banner or settings panel. You may change these settings at any time; however, essential cookies cannot be disabled as they are needed for the site to function.

We share your personal data only with parties that help us provide our services or that are required by law. These include:

1. Payment Providers and Banks

Card processors (for example Visa and Mastercard)
Banks carrying out transfers
Crypto payment gateways (for example USDT, BTC, ETH, LTC, TRX, USDC, BNB, DOGE, ADA)

We share only the data needed to process deposits, withdrawals, refunds and payment investigations.

2. Game Providers and Platform Partners

To offer thousands of slots, live casino titles and jackpots from many studios, we share certain technical identifiers with game providers. This may include:

Player ID or session ID
Country and currency
Bet, result and game transaction data

This helps to run games, settle bets, confirm fairness, handle disputes and credit winnings back to your account.

3. Technical and Security Service Providers

Hosting and data centre providers
IT security and anti-fraud tools
Analytics and performance monitoring services
Customer support software and communication platforms

4. AML, KYC and Compliance Providers

In some cases, we may use third parties to help with:

Identity verification
Document validation
Sanctions, politically exposed person (PEP) and adverse media checks
Risk scoring and source-of-funds checks

5. Authorities and Regulators

We may share your data with public bodies if required by law, including:

Regulators supervising gaming, AML and consumer protection
Tax, financial intelligence or law enforcement agencies
Court authorities in case of legal claims or orders

6. Business Partners and Affiliates

We may share limited information with marketing partners for reporting and commission purposes, such as:

Basic player identifiers or codes used for tracking a campaign
Information on whether an account has registered, deposited or reached certain milestones

We do not sell your personal data to third parties for their independent marketing.

International Transfers

Because we work with providers, partners and servers located in different countries, your data may be transferred outside your home country, including outside New Zealand or the European Economic Area (EEA), where data protection rules may differ.

Where such transfers take place, we aim to use appropriate safeguards, such as contractual clauses or other measures allowed by law, to keep your information safe.

Data Retention

We keep your personal information for as long as needed to meet the purposes set out in this Policy and to meet legal, regulatory and reporting duties. This means:

Account and transaction data may be kept for a number of years after account closure, as required by AML, KYC and financial record laws.
KYC documents and checks may be stored for legally required periods after the business relationship ends.
Gaming and betting history may be retained for dispute handling, responsible gambling and compliance reasons.
Marketing data may be kept until you withdraw consent or object, subject to legal limits.

When data is no longer needed and no longer required by law, we either delete it securely or anonymise it so that it no longer identifies you.

Data Security

We apply technical and organisational measures to keep your information safe from loss, misuse, unauthorised access, change or destruction. These measures may include:

Encryption of data in transit and, where appropriate, at rest
Restricted access to personal data based on job role and need-to-know
Secure authentication for staff and key systems
Monitoring for suspicious activity and fraud patterns
Regular backups and system resilience measures
Staff training on data protection, AML, KYC and security awareness

No system can guarantee full security. However, we make reasonable efforts to reduce risk and to react quickly if we detect or are told about a security incident.

Your Rights

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:

Right to access: to ask whether we process your data and to request a copy of certain data.
Right to correction: to request that we fix inaccurate or incomplete information.
Right to deletion: to ask us to delete certain data, subject to legal and regulatory duties.
Right to limit processing: to request that we limit how we use your data in specific situations.
Right to object: to object to certain processing, including direct marketing.
Right to data portability: to request a copy of certain data in a structured, commonly used format where applicable.
Right to withdraw consent: where processing is based on consent, you can withdraw it at any time, which will not affect past processing carried out while consent was in place.

To exercise your rights, please contact us at [email protected]. For your security, we may ask you to confirm your identity before acting on your request. Some rights may be limited where we must keep data due to legal duties or where requests are clearly unfounded or excessive.

Responsible Gambling and Self-Exclusion

CrazyTower promotes safe play and reminds all players that gambling can be addictive. Play responsibly.

To support responsible gambling, we may process information about:

Deposit, loss and wagering levels over time
Use of limits and reality checks
Self-exclusion requests and cooling-off periods
Responsible gambling communication and interactions with our team

If you choose to self-exclude or apply limits, we will record this choice and may share some information with relevant internal teams or systems to respect and uphold your request.

AML and KYC Processing

As part of our AML and KYC policy, CrazyTower states that it follows AML requirements and Customer Due Diligence procedures. Identity checks may be required for withdrawals, refunds, payment verification and AML purposes.

This may include:

Collecting and verifying ID documents and address proofs
Checking consistency between account data and transaction patterns
Reviewing large, unusual or suspicious transactions
Monitoring chargebacks, fraud alerts and bonus abuse patterns
Reporting suspicious activity to relevant authorities where required by law

Failure to provide requested KYC or AML documents may lead to limits on your account, frozen withdrawals or account closure, as we may not be able to comply with our legal duties otherwise.

Children and Age Restriction

CrazyTower services are strictly for adults aged 18 and over. We do not knowingly collect or process data from persons under 18, and we take steps to stop minors from accessing our games.

If we find that a player account has been opened or used by someone under 18, we may close the account, cancel bets and bonuses and, where required, report the incident to relevant bodies.

If you believe we hold information about a person under 18, please contact us at [email protected] so that we can review and take action.

Third-Party Links

Our website may include links or banners that lead to third-party sites, offers or apps. These external sites are not controlled by CrazyTower and have their own privacy and cookie policies.

We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policy of every site you visit through such links.

Automated Decisions and Profiling

We may use automated tools and profiling for the following purposes:

Fraud and risk detection
AML and KYC screening
Bonus eligibility checks and bonus abuse patterns
Responsible gambling monitoring and detection of high-risk behaviour
Personalisation of some offers, games or messages where allowed by law

These tools help us protect our players and our platform, and improve our services. If you have questions about automated decisions or wish to challenge a decision that has legal or significant effects on you, please contact us.

How to Exercise Your Rights or Raise a Concern

You can contact us at any time about your data, your rights, or any concern about privacy or security by emailing [email protected].

If you are not satisfied with our reply, you may have the right to lodge a complaint with a data protection authority or regulator in your country. Information about how to do this and which authority is relevant will depend on your place of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example when we introduce new features, work with new partners, or to reflect updated legal or regulatory guidance.

When we make important changes, we may:

Post the updated version on crazytowerr.nz
Change the “Last updated” date at the top of this page
Where appropriate, inform you by email, on-site notification or other suitable method

We encourage you to review this page from time to time to stay informed about how your data is handled.

Summary

CrazyTower is committed to protecting your privacy while providing an engaging online casino and sportsbook experience. We collect and use your data to run our services, meet legal duties, keep your account safe, and offer promotions and features that match our gaming platform. You remain in control of many aspects of your data and can contact us at any time to ask questions, exercise rights, or raise concerns.

For any privacy-related enquiry, please reach out to us at [email protected].