Cookie Policy

This Cookie Policy explains how Crazy Tower ("CrazyTower", "we", "us" or "our") uses cookies and similar tracking technologies on our New Zealand site, crazytowerr.nz, and in connection with our online casino and sportsbook services (the "Services").

We encourage you to read this Cookie Policy carefully so you understand what cookies are, which cookies we use, why we use them, and how you can manage your cookie choices.

1. Who we are

Crazy Tower is an online casino and sportsbook brand. Our platform offers casino games, live casino tables, jackpots, instant games, sports betting and related promotions to players aged 18+ in supported regions, including New Zealand.

We are committed to fair play, transparent terms, data security and responsible gambling. This Cookie Policy forms part of our wider commitment to protect your privacy while providing a smooth and secure gaming and betting experience.

2. What are cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet or smart TV) when you visit a website. Cookies are widely used to make websites work, to keep them secure, to remember your choices, and to collect information about how visitors use a site.

Cookies can be:

Session cookies – these are temporary and expire when you close your browser.
Persistent cookies – these remain on your device for a set period or until you delete them.

Cookies may also be set by different parties:

First-party cookies – set by CrazyTower directly when you use our site.
Third-party cookies – set by other companies, such as analytics providers, advertising partners or payment partners.

3. Other tracking technologies

We may also use technologies that work in a similar way to cookies, such as:

Web beacons / pixels – tiny image files or code blocks that help us track that a page, email or banner has been viewed.
Local storage – browser-based storage that allows data to be kept on your device for performance and preference settings.
Software Development Kits (SDKs) – used in some mobile environments to support analytics and security functions.

For simplicity, we refer to all of these technologies as "cookies" in this Cookie Policy.

4. Why we use cookies

We use cookies for a range of reasons linked to how our casino and sportsbook work. In general, cookies help us to:

Keep your account secure and prevent fraud.
Remember your login and basic preferences.
Provide a stable and fast gaming session.
Offer games and features that match your interests.
Measure how our site and promotions perform.
Comply with legal, AML and responsible gaming duties.

5. Types of cookies we use

We group our cookies into four main categories: strictly necessary, performance and analytics, functionality, and advertising / marketing.

5.1 Strictly necessary cookies

These cookies are essential for our site and Services to work. Without them you would not be able to log in, place a bet, load your balance, or move safely between pages.

We use strictly necessary cookies in order to:

Identify you as a registered player once you log in.
Maintain your session as you move through games, cashier pages and promotions.
Apply security settings and monitor suspicious activity.
Support payment processes, deposits and withdrawals.
Store your cookie preferences so we can apply your choices.

Because these cookies are needed for the service you request, they cannot be switched off using our on-site tools. You can still block them in your browser settings, but parts of the site will then stop working.

5.2 Performance and analytics cookies

Performance and analytics cookies help us understand how players use our site, which areas are popular, and where we may need to improve. This information is usually collected in an aggregated form.

We use analytics cookies to:

See which pages and games are visited most.
Check that pages load and work properly on different devices and browsers.
Measure the effect of promotions and site changes.
Find and fix errors, delays and broken links.

Examples of data that performance cookies may collect include:

Pages visited and time spent on each page.
Device type, operating system and browser type.
General location based on IP address (such as country or region).
Basic interaction events, like clicks, scrolls and game launches.

Where possible, we configure our analytics tools to reduce the use of identifiable data, and we aggregate or anonymise data whenever this suits the purpose.

5.3 Functionality cookies

Functionality cookies allow us to remember certain choices you make, so your experience feels more stable and personal when you return.

We may use functionality cookies to:

Remember your preferred language and odds format where applicable.
Save selected casino and live casino views.
Recall recently played games or favourite games.
Store settings linked to responsible gaming tools (for example, display of limits).

If you disable these cookies, some or all of these convenience features may no longer function and you may need to set your preferences again each time you visit.

5.4 Advertising and marketing cookies

Advertising and marketing cookies help us to show promotions that are more relevant to you and to measure the performance of our marketing activity. They may be set by us or by our trusted marketing partners.

Such cookies can be used to:

Record that you have visited our site or a specific page, such as a bonus or tournament page.
Check if you used a particular promotion link or affiliate link to sign up.
Limit how often you see the same advert.
Measure how effective online campaigns and email banners are.

Where allowed by law and where you have provided consent, advertising cookies may also help show CrazyTower offers on other websites or platforms, based on your interests or past interactions with us. We always aim to use marketing cookies in line with responsible gambling rules, age restrictions and applicable advertising standards in New Zealand and other relevant markets.

6. Examples of cookies and purposes

The table below provides examples of the types of cookies that may be used on our site and why they are used. The names of cookies, providers and expiry periods may change from time to time as we update our technology stack and security tools.

Cookie type	Example purpose	Session or persistent	First or third party
Strictly necessary	Keep you logged in while you move between pages and games.	Session	First-party
Strictly necessary	Store your cookie consent choices (accepted, rejected, or customised).	Persistent	First-party
Performance / analytics	Measure visited pages, time on site and basic device information.	Persistent	First-party or third-party
Functionality	Remember preferred language, odds format and game filters.	Persistent	First-party
Advertising / marketing	Track which marketing campaign brought you to our registration page.	Persistent	Third-party

7. Legal basis for using cookies

Our legal basis for using cookies depends on the category of cookie:

Strictly necessary cookies – we use these to provide you with services you request, such as logging in, placing bets, maintaining account security and processing payments. The legal basis is our need to deliver the contract for your account and Services and our legitimate interest in running a secure and stable site.
Performance, functionality and advertising cookies – in many cases, we rely on your consent to place and access these cookies. You can give or withdraw consent through our cookie tools or your browser settings.

Where local law allows use of certain analytics cookies without consent, we rely on our legitimate interest in understanding site performance and improving our Services, while taking steps to limit the impact on your privacy.

On your first visit to our site, and from time to time after that, we may display a cookie banner or panel that asks you to confirm your preferences. You may usually choose one of the following options (subject to design updates):

Accept all cookies.
Reject non-essential cookies.
Manage settings and select which categories you accept.

We record your choice using a small consent cookie. If you clear your cookies or use another device or browser, you may see the banner again because we cannot recognise your previous selection.

9. How to manage and delete cookies

You are free to manage your cookie settings. You can:

Adjust your choices in our on-site cookie banner or preference centre, if available.
Change your browser settings to block or delete cookies.
Use browser tools to clear browsing data and stored cookies.

Most browsers allow you to:

See which cookies are stored on your device.
Delete individual cookies or clear all cookies.
Block cookies from certain sites.
Block third-party cookies.
Set your browser to block all cookies.

Please note:

If you block strictly necessary cookies, our casino and sportsbook may not work correctly.
If you disable analytics, functionality or marketing cookies, some features may be slower or less personalised, and promotions may be less aligned with your interests.

Instructions for cookie control can usually be found in the "Help" or "Settings" section of your browser. Because browsers and devices differ, the exact steps for each platform may be slightly different.

10. Cookies, personal data and privacy

Some cookies collect data that may be treated as personal data under privacy laws. This can include your IP address, unique identifiers linked to your device, or data about how you use our site and Services.

Where cookies lead us to process personal data, we handle that data in line with our privacy standards, AML and KYC duties and responsible gaming rules. In general, we may use cookie-linked data to:

Operate and secure your CrazyTower account.
Verify activity that may relate to AML and KYC checks.
Detect fraud, bonus abuse or other misuse of our Services.
Improve the layout, speed and usability of our site.
Provide information and offers that may interest you, within responsible gambling and advertising rules.

We keep this data only for as long as it is needed for the purpose described, or as long as the law requires. We may also store records longer where this is needed for AML, KYC, transaction checks, dispute handling or legal claims.

Certain cookies on our site are placed by third parties who provide services to us. These can include:

Analytics and measurement providers.
Advertising and affiliate partners.
Fraud prevention and security tools.
Payment and verification partners.

These third parties may collect information about your device and usage for their own purposes, as described in their privacy notices and cookie policies. Some may combine data from our site with information from other sites or services where they operate.

We choose partners carefully and seek to work with providers who respect data protection and responsible gambling standards. However, we do not control how these third parties use cookies outside our Services. You can usually opt out of many advertising cookies through settings on those partners' own platforms or through general advertising preference tools available in your region.

12. Cookies and responsible gambling

CrazyTower supports safe and responsible gambling. We may use cookies and related technologies to help:

Monitor login patterns that could signal risky or unusual play.
Support your use of deposit limits, session limits and self-exclusion tools.
Display messages that promote responsible gambling in a suitable way.

Data from cookies may be combined with other account and play information so we can act on our duty to protect players, including those in New Zealand. This can include support prompts, limits, temporary restrictions or steps in line with our responsible gaming and AML policies.

13. Cookies and AML / KYC controls

CrazyTower states that we follow AML requirements and Customer Due Diligence procedures. In some cases, we may use information from cookies as part of:

Fraud and risk checks, including checks on unusual access or device changes.
Verifying that logins and transactions match known patterns for your account.
Supporting identity, payment and source-of-funds reviews where required.

Such use helps protect our players, our partners and our platform from misuse, and supports our legal and regulatory duties in relevant jurisdictions.

14. Cookies on our mobile site and shortcuts

You can access CrazyTower through a mobile browser. We also allow you to add a shortcut to your device home screen on Android and iOS using "Add to Home Screen" functions. In all these cases, cookies and similar technologies work in a similar way as on desktop, with adjustments based on the browser and operating system.

Mobile cookies can help us:

Keep your session active while you switch between apps.
Optimise games and pages for smaller screens.
Measure performance and fix mobile-specific issues.

You can manage mobile cookies through your browser settings and, in some cases, through your device privacy settings as well.

15. How long cookies stay on your device

The time a cookie stays on your device depends on its type and purpose.

Session cookies are removed when you close your browser.
Persistent cookies remain for a set period (for example, days, weeks or months) or until you delete them manually.

We aim to keep cookie lifetimes reasonable and in line with their purpose. For example, we may keep functionality cookies longer so your language choice is saved, while certain analytics cookies may be set for shorter periods where practical.

We may update this Cookie Policy from time to time, for example when we:

Add new features or services.
Change the partners or tools we use.
Need to meet new legal, regulatory or industry requirements.

When we update this Cookie Policy, we will change the "Last updated" date shown at the end of the document. In some cases, we may provide an on-site notice or email if the changes are significant. We encourage you to review this Cookie Policy regularly so you stay informed about how we use cookies on our site and Services.

17. Your responsibilities

By using our site and Services after being shown our cookie notice, you confirm that you understand how we use cookies as explained in this Cookie Policy and that your settings reflect your preferences.

You are responsible for:

Keeping your device secure and updated.
Managing cookie and privacy settings on your device and browser.
Ensuring that any person using your device learns about this Cookie Policy where needed.

If you choose to block or remove cookies, you understand that this may affect how CrazyTower services perform for you, including access to some promotions, games and features.

18. Contact details

If you have any questions about our use of cookies, or if you would like more information about how CrazyTower handles personal data linked to cookies, you can contact us at:

Email: [email protected]

We will do our best to respond to your questions and concerns in a clear and timely manner.

19. Additional information

For a full picture of how we handle your information, cookies and other tracking tools should always be read together with our other on-site terms, including our general Terms and Conditions, Privacy information, Bonus rules, AML and KYC information and Responsible Gaming notice. These documents work together to explain how CrazyTower offers its casino and sportsbook services, manages risk, supports fair play and helps you play responsibly.

You can visit our homepage at crazytowerr.nz for access to all key policies, current promotions, game catalogues, payment information and support channels that are relevant to players in New Zealand.

Last updated: 26 June 2026