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Contact Us

Welcome to the official Contact Us page for Crazy Tower, the online casino and sportsbook created for players in New Zealand and across the globe. Here you can reach our support team, learn how we help with account and payment questions, and see how we look after player safety.

About Crazy Tower New Zealand

Crazy Tower is a real money online casino and sportsbook where adults 18+ can enjoy slots, live casino tables, jackpots, sports betting and more. Our aim is simple: give you a fast, fair and exciting place to play, with clear rules and helpful support at every step.

We focus on:

  • A broad casino lobby with over 11,000 games, including slots, live games, table games and jackpot titles
  • A full sportsbook with pre-match and live betting on football, horse racing, basketball, tennis and many other sports
  • Regular casino and sports promotions, from welcome packages to reloads, cashback and tournaments
  • Safe payments with cards, bank transfers and many leading crypto options
  • Responsible gaming tools that help you stay in control

Crazy Tower runs under strict AML (Anti-Money Laundering) and KYC (Know Your Customer) rules. Identity checks may be needed for withdrawals, refunds, payment checks and AML reasons. These checks help protect both our players and the company.

Our Mission

Our mission is to bring New Zealand players a secure and exciting gaming place where every bet is clear, every bonus is explained in plain language, and help is always within reach.

We aim to:

  • Offer a rich mix of games and sports markets that suit different budgets and playing styles
  • Keep rules and bonus terms clear and easy to read
  • Process deposits and withdrawals as quickly as possible within our set timeframes
  • Promote safe play and remind players that gambling can be addictive, so it should stay entertainment, not a way to make money
  • Listen to player feedback and use it to improve our platform and service

How to Contact Crazy Tower

If you ever need help, have a question, or want to share feedback about your experience at Crazy Tower New Zealand, our team is ready to listen. Please have your registered email address, username and any helpful details ready so we can assist you faster.

Email Support

You can reach our support team by email at:

Email is ideal for:

  • Account access issues, such as login problems or two-factor questions
  • Verification and KYC document checks
  • Payment and withdrawal questions
  • Bonus and promotion clarifications
  • Feedback, complaints or suggestions

We aim to respond as soon as possible, usually within a short time during busy periods.

On-Site Live Chat

Crazy Tower also offers live chat support on the site. You can open live chat after logging in and a team member will join you in real time.

Live chat is best for:

  • Quick questions while you deposit or place a bet
  • Help with bonus activation and wagering rules
  • Guidance on game categories and sports markets
  • Tracking of a pending withdrawal or deposit

VIP Elite Society members have 24/7 live chat access listed as a benefit. For all other players, live chat is available during long daily hours; if chat is offline, you can still send us an email and we will get back to you.

What We Can Help You With

Account and Login Help

Contact our team if you need help with:

  • Recovering your password or changing your email address
  • Updating personal data such as address or phone number
  • Closing or reopening an account after a cool-off period
  • Setting self-exclusion or time-out limits

Payments and Withdrawals

Crazy Tower supports Visa, Mastercard, bank transfer, Revolut and many crypto methods, including Bitcoin, Ethereum, Litecoin, USDT (ERC20, TRC20, BEP20, Solana), USDC, BNB, DOGE, TRX, Cardano and Bitcoin Cash. Typical payment questions include:

  • Why a deposit failed or is still pending
  • How to choose a suitable payment method for your currency
  • How the minimum deposit and withdrawal limits work
  • Why a withdrawal is under review or delayed by checks
  • What it means to wager your deposit at least 1x before a withdrawal

Our financial department processes withdrawal requests within up to three business days once all checks are done. Extra time can come from banks, payment firms or crypto networks. Our support team can explain the status of your payment in clear terms.

Bonuses and Promotions

Crazy Tower offers a wide range of bonuses and loyalty rewards, including a Casino Welcome Package, crypto welcome offers, sports bonuses, weekly reloads, weekend promos, cashback, tournaments, challenges and VIP extras. If you have any questions about these offers, our team can explain:

  • How to claim, activate and track a bonus in the My Bonus section
  • Minimum deposit rules for each promotion
  • Wagering requirements, time limits and max bet rules
  • Which games or sports bets count toward wagering
  • How cashback and loyalty coins are calculated

Technical Support

If something does not look right on the site, or a game does not load as it should, please contact us. We can help with:

  • Game loading issues on desktop or mobile browser
  • Errors in live casino or during a bonus round
  • Display problems after an update or network drop
  • Questions about setting up a shortcut icon on Android or iOS

When you write to us, share a short description of the issue, the device and browser you are using, and any screenshots if you can. This helps our team and our game providers fix problems faster.

Security, AML and KYC

Your safety is a main priority at Crazy Tower. We follow AML requirements and Customer Due Diligence procedures. This means we may ask for documents such as proof of identity, proof of address or proof of payment method ownership.

These steps help us to:

  • Protect your account against unauthorised access
  • Reduce the risk of fraud and chargebacks
  • Meet legal duties related to AML controls
  • Confirm that funds come from lawful sources

If we request documents, our support team will explain exactly what you need to provide and how to upload it safely. Please do not send sensitive documents to any email that is not listed on this page or in your account area.

Responsible Gaming Support

Crazy Tower reminds all players that gambling can be addictive. Play responsibly and never bet money you cannot afford to lose. Our site is restricted to players who are 18 years or older.

If you feel your play is getting out of control, contact us for help. We can explain how to use:

  • Deposit limits
  • Loss and wager limits
  • Session reminders
  • Time-outs and self-exclusion

We can also point you to independent support groups and information pages that may help you keep your gaming safe.

Feedback and Complaints

Your feedback is important to us. It helps shape new features, promotions and games on crazytowerr.nz. If you are happy with our service, we would love to hear about it. If you are not, we want to know what went wrong so we can make it right where possible.

To raise a concern or complaint:

  1. Contact our support team at [email protected] with a clear description of the issue.
  2. Include your username, date and time of the incident, game or bet ID if known, and any screenshots.
  3. Our team will review your case, check logs and reply with an explanation or suggested solution.

We handle all complaints in line with our internal rules and any licence conditions that apply to the brand. We aim to keep the process fair, clear and as quick as possible.

Stay in Touch

Whether you are a new visitor or a long-time player, the Crazy Tower team is here to support your gaming journey. From account setup and KYC to bonus questions and payout checks, we are ready to help.

If you have any questions, ideas or concerns, do not hesitate to reach out through email or live chat. Your voice shapes the future of Crazy Tower New Zealand, and we value every message we receive.